A lovely testimonial about Waterside Grange

Horizon Care Testimonial
 
‘In 2012 we discovered Waterside Grange; a purpose built care home that had just opened. A new staff team were being brought together led by Clinical Lead, Ewa, whose professionalism was cascaded down to all carers and staff teams, who can be observed to be delivering a professional, high quality, four-star service to residents and their families.
 
Carers can be seen chatting with residents; sharing life stories and you can see activities being undertaken; lead by Watersides own Activities Co-Ordinator. There are also regular day trips out, the annual Garden Party, Raffles and Trips out to the Coast in Summer.
 
We have witnessed residents being in full control of “their care” and at the very centre of decision making about what to eat today, what to dress in today, when to go to bed or have a nap. With an above average staff to resident staff ratio; carers have excellent interpersonal skills and have clearly built up an excellent rapport with residents and their families. These skills, and great patience are evident.
 
Our experience and that of mother has been of a truly professional service delivered by a growing professional team from the very day in December 2012 to mothers last journey from Waterside on 6th January 2017.’
 
Family of a Resident at Waterside Grange